Welcome to waxcandlecompany.com. By using and shopping at our website, you agree to the following terms. We have tried to state them here in regular English, but our lawyer made us put in some legalese, too.
If an order is placed for an item that we have in stock, we will usually ship the order out within two business days. Our regular shipping method is USPS. If you need your order by a certain date, please include the date you need the candles in the comments box during checkout. We cannot guarantee arrival date for any shipment, but we will do our best.
For the contiguous 48 states, our shipping rate is based on the state where the order is being shipped. You can add items to the cart and select your state to see the shipping costs prior to proceeding to checkout. For our Hawaii and Alaska customers, please contact us for your shipping quote.
If you are outside the United States we are happy to ship items to you. Please contact us by email at firstname.lastname@example.org. Please include the items you would like to order, the quantity, and your full address. We will contact you with a total for your order.
Colors and Accuracy of our Listings
Actual candle colors may not be exactly the same as shown on your computer monitor. If color is an extremely important factor you may send us a color swatch. We will evaluate our colors and contact you with the closest options. Please include a valid email address and phone number with your swatch.
In the event that a WAX Candle Company product is mistakenly listed at an incorrect price, WAX Candle Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. WAX Candle Company reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, WAX Candle Company shall issue a credit to your credit card account in the amount of the incorrect price.
Items may be returned within 30 days of the ship date and must be returned in the same condition they were received. If you wish to return an item, please email us and let us know prior to sending the merchandise back. In most cases the customer is responsible for the cost of the return shipping. For merchandise being returned, credit will be given for the amount of the order less the ACTUAL shipping cost. For exchanges the customer would be responsible for the ACTUAL shipping cost from WAX Candle Company back to the customer. Please include a note with the return with your name, phone number, and reason for returning the item. SPECIAL ORDERS MAY NOT BE RETURNED. Returned products may be charged a 20% restocking fee. Items should be returned to:
WAX Candle Company
P.O. Box 218
Helena, AR 72342
Refunds will be given for returned merchandise only if authorization was approved. Refunds will not be given for damaged or used merchandise.
If there is damage to the package noticed during receipt of the order, please inspect the items with the carrier driver. Have the driver note the damage. Email us to let us know of the damaged products so we can get your replacements out to you. Keep the damaged items for at least five business days in case there is an inspection needed by the carrier.
We will not share, lend, or sell any personal information about you — including your name, ISP, email address, address, phone number, purchase history or browsing history — to any third parties. We do store and review this information to help us improve this website’s layout, contents, and shop. We reserve the right to occasionally send emails to you that are compliant with Federal CAN-SPAM legislation, which may occasionally include promotional information.
OK, complicated legal language follows:
Please do not copy images or contents found at this website. The entire content included in this website, including but not limited to text, graphics, logos, button icons, and images is copyrighted as a collective work under United States and international copyright laws, and is the property of WAX Candle Company. The collective work includes works that are licensed to WAX Candle Company. Any use, including but not limited to the reproduction, distribution, display or transmission of the content of this website is strictly prohibited, unless authorized in writing by WAX Candle Company.
This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, WAX Candle Company disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation Of Liability
WAX Candle Company its officers, directors, employees, agents, licensors and suppliers, shall not be liable for any damages that result from the use of, or the inability to use, the materials on this website or the performance of the products, even if wax candle company has been advised of the possibility of such damages. certain state laws may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you, and you may have additional rights.
Termination Of Terms And Conditions
These terms and conditions, or any part of them, may be terminated by WAX Candle Company without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Warranty Disclaimer, Limitation of Liability, Applicable Law and Indemnification, shall survive any termination.
WAX Candle Company may deliver notice to you by e-mail, a general notice on the website, or by other reliable method to the address you have provided to WAX Candle Company.
This website is created, controlled and maintained by WAX Candle Company in the State of Arkansas. Accordingly, the laws of the State of Arkansas shall in all events govern any disputes relating to this website, including those relating to any transaction conducted hereon, and shall likewise govern the terms, conditions, disclaimers, policies and notices contained herein, all without giving effect to any conflict of laws principles. WAX Candle Company makes no representations as to the compliance of this website or its terms and conditions with any applicable law. If you choose to access this website from outside of the United States you do so at your own risk and are responsible for compliance with all applicable laws. You may not use this website in violation of United States export laws. By using this website, including by virtue of purchasing products hereon, you agree to submit to the jurisdiction of the State of Arkansas and agree that it shall serve as the sole and exclusive venue for any disputes relating to this website. Any claim or cause of action brought by you with respect to matters related to this website, including these terms and conditions, must be brought in a state or federal court located in the State of Arkansas and must be commenced no later than one year after the claim arises. If any provision of these terms and conditions is deemed to be void, unlawful or unenforceable for any reason, all other provisions contained herein shall remain in full force and effect. These terms and conditions constitute the entire agreement as to matters relating to this website.
You agree to indemnify, defend, and hold harmless WAX Candle Company, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of these terms and conditions or any activity related to you or any other person accessing this website.
Our legal contact information
WAX Candle Company
P.O. Box 218
Helena, AR 72342